Please read the terms of use carefully before using the Marta Matilda Harper website / online store. By using our online store, you confirm that you have read, understood and accepted these terms of use. Marta Matilda Harper reserves the right to change the terms at any time by making changes to this text.
The contents published on the website are the property of Marta Matilda Harper and may only be used for non-commercial purposes, and all copyright notices must be observed. You may not modify the content of this site in any way, or reproduce or publicly display, perform, distribute or otherwise use it for public or commercial purposes. If you want to use the content published on this website, you need to contact us to obtain permission.
E-MAIL CONTACT: martamatildaharper@gmail.com
When using our online store you are not allowed to:
- You are disrupting or disabling any security-related features on the Site.
- You publish or transmit to the Internet material that is threatening, defamatory, obscene, offensive, pornographic or abusive. Also, the material with which you can initiate racial hatred, cause harassment or any inconvenience.
- You provide incorrect information regarding personal data in your profile.
- Use someone else's personal information without that person's permission or falsely represent yourself on behalf of a third party, company or organization.
- You engage in any illegal or unlawful conduct.
- You modify, interfere with, intercept or hack a website.
- You download content from the site without our permission.
If you violate any of these Terms, we may prevent you from using this website on a permanent or temporary basis. We may take other measures, including but not limited to reporting you to the appropriate government authorities, sending a warning, or filing a lawsuit.
Purchase, sale, payment, shipping, complaint, products offered:
HOW TO BUY SOMETHING FROM MARTA MATILDA HARPER'S STORE:
1. Choose the products you want to buy.
2. You add products to the cart by clicking on the ‘Add to cart’ button next to the desired product. Some products have more quantity options, you select them by clicking on the drop-down menu (down arrow), then enter the required quantity of the quantity of products in the drop-down menu and click on ‘Add to cart’. When you're done selecting products, click the 'View Cart' page (you can update your products on this page). Then click 'Continue payment' at the bottom of the page. Fill out the order form (leave the shipping address, select the delivery and payment method) and click the ‘Order’ button
3. You can also submit the order by e-mail. The message should contain the name of the item and the number of the product to be ordered, the complete delivery address as well as the method of payment and delivery.
Delivery address: It is necessary to leave a complete address in order for it to be delivered. If you are ordering at the address of the Company / Legal Entity, it is necessary to leave the name of the Company / Legal Entity and then enter the full name of the person who takes over the shipment. Example: NN company for Petar Petrović
- PAYMENT OPTIONS:
Payment to the account: When paying to the account, be sure to enter the full name you left on the purchase order, in the reference number, be sure to put the number of the order you received in the mail after confirming the order. After the payment, be sure to let us know that you have made the payment in order to post it immediately, otherwise delivery may be delayed!
Cash on delivery: You pay for the ordered products by courier upon collection, this option is valid only for sending by courier service.
By cards: You pay for the ordered products by card directly from the site, and the option is valid only for VISA, MASTER and MAESTRO payment cards.
- SEND OPTIONS:
Courier service: You pay the delivery costs upon collection, the amount of postage depends on the weight of the package. We send via courier service: POST EXPRESS.
We send the ordered goods within one working day, during holidays and non-working days there may be delays.
- HOW DO I KNOW THAT I SUCCESSFULLY ORDERED?
When you click on the 'Order' button, the message 'Order received' will appear on the screen and the e-mail you entered and use for the purchase will receive an order confirmation with all the products you have ordered, price and payment and shipping option. which you have chosen.
- I ordered the product by mistake, can I cancel the order?
In this case, you need to send us an e-mail within 24 hours of sending the order informing us to cancel the order. Then it will be canceled. If you do not do so within the specified time, the order cannot be canceled.
- IS DELIVERY OUTSIDE SERBIA POSSIBLE?
Yes, we ship our products to over 60 countries. The amount of postage depends on the weight of the package and the service to which the products are sent. For more information, you can contact us via email: martamatildaharper@gmail.com
- HOW LONG IS MY RESERVATION VALID?
We will store the goods you order through our store on the reservation for 7 days. Until then, we look forward to your payment. Otherwise, we will cancel the order and consider that you have canceled it.
- I PURCHASE FOR THE COMPANY, CAN I PAY FROM THE ACCOUNT OF THE COMPANY / LEGAL ENTITY:
You can pay from the company's account. You can submit the order by e-mail. The message should contain the name of the item and the number of the product to be ordered, the complete delivery address as well as the method of payment and delivery. It is necessary to leave a complete address in order for it to be delivered. It is necessary to leave the name of the Company / Legal Entity and then type in the full name of the person taking over the shipment. Example: NN company for Petar Petrović
- FOR WHAT TIME WILL I RECEIVE THE ORDERED PRODUCTS?
Expected delivery time is 1-3 working days. During holidays and non-working days, the delivery time can be up to 7 working days.
- I DIDN'T GET THE ORDERED PRODUCTS?
If you do not receive the ordered products within the expected time specified in the conditions, be sure to contact us via e-mail: martamatildaharper@gmail.com so that we can provide you with a tracking number.
Warrants can be sent after 10 working days. If the post office does not find the shipment within 10 days of forwarding it, we will send a new shipment or refund the money.
- I RECEIVED / DAMAGED PRODUCTS / INCOMPLETE SHIPMENT. CAN I REPLACE IT AND HOW?
Yes, there is a possibility of replacing damaged products. If your shipment is damaged, send us a picture of the damaged products within 24 hours and we will replace them. If we do not have available products, we will refund your money - we will refund only by payment on your account! If the shipment is incomplete due to our error, we will deliver the products to you at our expense.
- NON-ACCEPTANCE / REFUSAL / ORDERED GOODS: If you refuse to accept the goods you have ordered, you are obliged to reimburse us for the costs of sending and returning the goods. Otherwise, we will exercise our right through the competent authorities if an agreement with you is not possible! If the ordered items are not delivered due to a failure of the post office / courier service, we will send the shipment again at our own expense. If you cancel an already ordered / paid order, delivery costs are not reimbursed.
- REFUND: WE ARE REFUNDS WITHIN 5 DAYS.
Contact: We communicate exclusively by e-mail. This method is the safest and most secure because there is a written clue if there is a misunderstanding / problem. We perform basic communication via e-mail: info@martamatildaharper.com, while you can send your complaints and reclamations exclusively to the e-mail: martamatildaharper@gmail.com
* RETURN OF GOODS AND MONEY:
Return of goods ordered online is possible 14 days from the date of delivery of the product to the customer without explanation.Returned products must be without traces of use, undamaged and in the original packaging.
Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for defects or damage to products caused by improper handling. If it is determined that a defect has occurred, or damage to the product through the fault of the customer, the refund will be refused and the product will be returned to him at his expense.
The money is returned to the buyer upon receipt of the product, and after it is determined that the product is undamaged and unused.
The trader is obliged to return to the consumer the amount paid by the consumer on the basis of the contract, and no later than within 14 days from the day of receipt of the statement of withdrawal.
In case the buyer used the item, if it was opened, or after 14 days of delivery he is not satisfied with using it, ie. he expected much more than the ordered item - a refund, replacement of the product or refund is not possible.
RULEBOOK ON CONSUMER PROTECTION and MANNER OF RESOLVING COMPLAINTS
Article 1.
This Ordinance regulates the rights and obligations of the Marta Matilda Harper web store (hereinafter: the seller), the rights and obligations of the end consumer-natural person who procures goods or services on the market for purposes not intended for his business or other commercial activity. : buyer), the procedure of ordering, receiving and paying for ordered products, consumer protection, product return, withdrawal from the purchase and the method of resolving complaints.
Article 2
Purchases through our sales website or web store at www.martamatildaharper.com are considered distance selling.
The customer who orders products through the web store is obliged to be informed about the offered item before ordering, delivery conditions, their rights and obligations, manner and procedure of receiving and resolving complaints, regardless of the method of ordering (online or e-mail). It is considered that the customer who orders is familiar with and agrees with the terms of sale and delivery and is familiar with the Rulebook on Consumer Protection and the manner of resolving complaints, the text of which follows below.
All prices in the web store are accurately stated. The quality of the product corresponds to the quality provided by the regulations for that type of product. Seller has the right to change product prices, text and terms of sale and delivery, at any time, without notice, in order to comply with its business policy and applicable regulations.
Article 3
Online ordering of products from the offer of our online store is done on our website, following the following steps of purchase, namely: choosing the type and quantity of products, adding products to the virtual basket, reviewing ordered products with the possibility of changing products before final selection, customer registration or only by entering the obligatory personal data for delivery (obligatory data are marked with an asterisk), choosing the appropriate type of delivery costs according to the weight of the ordered products, reading and accepting the terms of sale and sending the order to the seller.
The seller will confirm receipt of the e-mail from which the order arrived. After confirmation of receipt of the order by the seller to the buyer, the buyer can not revoke the order. If the buyer does not receive a return e-mail, it means that he did not follow all the mandatory steps for ordering and that the ordering failed or that the seller did not receive the order. The seller will inform the buyer by e-mail about the time of delivery and the expected time of delivery or the impossibility of delivery if a subsequent check determines that the product ordered by the buyer is no longer in stock.
The seller reserves the right to demand an advance payment from the buyer who has not received any of the seller's previous shipments for any reason.
The seller is not responsible for the inability and delay in delivery resulting from the provision of inaccurate and inaccurate information by the buyer or late delivery by courier service.
Article 4
Orders are delivered within 2 - 5 working days in the season up to 14 working days, to the address specified by the customer when ordering as the delivery address. Delivery is by courier or post. In case the seller cannot contact the buyer by phone or the e-mail specified when ordering will not be sent.
The buyer pays the value of the ordered goods, cash, to the person making the delivery as well as delivery costs which are charged separately and paid according to the weight of the package in accordance with the price list of the courier service.
Article 5
The buyer who notices defects and physical damage to the received order upon receipt of the order, is obliged to inform the seller immediately upon receipt. Shipments with defects, physically damaged, destroyed or partially destroyed shipments, the buyer will return through the same service through which he received the shipment at the expense of the seller. The buyer is obliged to return the shipment within 24 hours of receiving it.
Article 6
In accordance with Article 28 of the Law on Consumer Protection, in the case of distance selling, the right of the buyer, who is considered a consumer, to withdraw from the contract within 14 days from the day when the product was delivered to the state or the state of the person determined by the buyer, not the carrier. When withdrawing, the buyer can, but does not have to, state the reasons for withdrawing.
Withdrawal from the contract is achieved by submitting the appropriate form, or send an e-mail to the seller's e-mail martamatildaharper@gmail.com. The seller will acknowledge receipt of the withdrawal, in writing or electronically.
The costs of returning the product are borne by the buyer, unless the seller explicitly states that he will voluntarily pay the cost of returning the goods.
The buyer is obliged to return the product without delay, and no later than 14 days from the day he sent the withdrawal form or sent a message electronically to the seller's e-mail: martamatildaharper@gmail.com
After the expiration of 14 days from the day he sent the withdrawal, the product can no longer be returned.
It is possible to return only products that are unused, undamaged and in the original packaging.Upon receipt of the product, it will be determined whether the product is correct and undamaged. The customer is responsible for defects or damage to the product that are the result of inadequate handling of the product, ie. the buyer is solely responsible for the impaired value of the product resulting from the handling of the goods in a way that is not adequate, ie exceeds what is necessary to establish its nature, characteristics and functionality. If it is determined that a defect or damage to the product has occurred through the fault of the buyer, the refund of the price will be refused and the product will be returned to him at his expense.
The price is returned to the buyer upon receipt of the product, and after it is determined that the product is undamaged and correct.
The trader is obliged to return to the consumer without delay the amount paid by the consumer under the contract, and no later than 8 days from the date of receipt of the statement of withdrawal.
Having in mind the assortment of goods in our offer, it may happen that a product is adapted to the special requirements of the customer or clearly personalized (has a customer logo or other mark, etc.), such a product cannot be returned.
Article 7
All disputes that could not be resolved amicably between the seller and the buyer will be resolved by the Basic Court in Belgrade.
Note:
In the case of distance buying, the seller is not obliged to issue a fiscal invoice to the buyer, and in accordance with Article 2, paragraph 1, item 1) of the Decree on determining the activity for which there is no obligation to record turnover through the cash register "Official Gazette of RS", no. 61/10, 101/10, 94/11, 83/12, 59/13, 100/14), but all rights can be exercised by the consumer on the basis of a distance selling contract.
The Law on Distance Selling establishes the right of the buyer, who is considered a consumer (a natural person who buys a product to meet his individual needs and not to perform professional activities), to withdraw from the contract within 14 days from the day the product was delivered to the state, ie to the state of the person designated by the buyer, and not the carrier.
- The Consumer Protection Act excludes the right of the customer to return the product in certain situations. Having in mind the range of goods in our offer, of these cases may be relevant:
- delivery of goods produced according to special requirements of consumers or clearly personalized
- delivery of goods that are subject to deterioration or have a short shelf life.
- delivery of goods which, after delivery, due to their nature are inseparably mixed with other goods;
** You can download the distance sales contract that you accept when confirming the order in PDF format:
Kupoprodajni ugovor na daljinu.pdf
** The form for withdrawal from a distance contract can be downloaded in PDF format:
Obrazac za odustanak od ugovora na daljinu.pdf
Send the form, complaint or written complaint exclusively to the e-mail: martamatildaharper@gmail.com
User privacy:
We collect your personal information when it is relevant to your needs as a consumer, or to our business (eg when you buy and / or order products from us, when you register to send newsletters, viber messages, sms or give us feedback information about our goods and services, etc.). We usually get information directly from you, when you order certain products or services, fill out a certain form. All your personal information is treated as confidential.
Marta Matilda Harper as a trader is authorized by the Consumer Protection Act ("Official Gazette of RS", No. 62/2014, 6/2016 - other law and 44/2018 - other law) to collect data on its customers. We need your data for concluding a distance selling contract, creating an order, in order to fulfill the obligations from the sales contract - the realization of delivery, payment, receipt and resolution of complaints.
In the process of buying online, you need to enter your data in the provided fields (name, surname, e-mail, phone number, address). You can make a purchase even though you are not registered on the website of Marta Matilde Harper, as a guest. We use the data collected in this way exclusively for the purpose of executing sales contracts, which includes managing and tracking orders and communicating with you.
E-MAIL CONTACT: martamatildaharper@gmail.com
